Facilities Management and Sales Consulting

Randy is a Senior Leader. He knows the profession. He attracts Superior talent. He exceeds performace and growth tagets. He encourges excellence in employees. He is mindful of what it takes to be a change agent with people and organizations. He is a master teacher. Randy exceeds expectations. He loves hard, demanding work. He realizes change must all ways aline with the future. He is countinuely challenging the present to get a better future. He will invest in the future. He will work to get a better future. Takes advantage of future thinking. He can recognize talent. He is the quite observer in a noisy room that has already got the right answer. He is a jewel of the industry. He has helped alot of organizations get better and live to fight another battle.

Doug Christensen
TCO expert, APPA Fellow, and former VP of Facilities at Brigham Young University

Randy is the consummate sales leader. In his time at UGL Services, he was instrumental in aligning his team for success and spearheaded tremendous growth of the business development team. His customer retention record speaks volumes of his abilities to not only sell, but maintain relationships over the long term.

Bob Desaulniers
Business Development and Operations Manager at UG2

Randy is a strategic, insightful leader and a force who is able to tie together critical elements of the organization. I worked with him on a number of corporate initiatives related to growth, change management, organizational development, process improvement, and client advisory where his leadership and participation was the key ingredient to success. For example, in one initiative to improve customer care and refine joint BD-Operations processes by re-defining the roles, responsibilities and processes, I saw Randy's talent for understanding the root of issues, putting them into context of the broad organizational strategic goals, tackling them quickly and efficiently, and playing the role of ambassador, representing the interests of all departments and stakeholders. I have been most impressed by the way Randy cultivates his team, setting direction and then removing barriers and guiding his people to success. His ability to simultaneously develop his people, make harmony among different departments and viewpoints and achieve the most difficult departmental and organization-wide goals is significant. Working with Randy means always meeting success.

Stacy Goodman

Randy Ledbetter is a consummate professional. While his knowledge of Facilities Management is unparalleled his strength lies in his ability to bond with people, build programs and raise entire organizations to greatness. Randy consistently takes the first step to connect with others and then makes the effort to continue building relationships. The result is an incredibly loyal workforce with a strong work ethic. Randy’s vision becomes the aspiration of his people. The impact is incredible.

Chuck Sackett
Retired Facilities Executive

Randy is one of those rare managers who also naturally serves as an inspiring mentor for the whole team. With a background in facilities and many years’ worth of experience as sales leader, Randy exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about their accounts and customers, and be invested in the account’s success. He uses tangible data and metrics to drive the team and tell a story. Randy is the go-to person for conflict resolution and problem solving, he steps in to diffuse tension and induce compromising. Though he’s not one to draw attention to himself, Randy’s positive attitude and the respect others feel toward him are undeniable.

Jessica (Beers) Pernicone, MCR
Executive Director, Solutions Development at Jones Lang LaSalle

Randy is the total package--he is well respected and admired by those he works with, and works for. He is also bright, charismatic and has amazing instincts. When he makes a recommendation or develops a strategy, it is a sure thing. He is a highly capable professional, a business genius, and an excellent communicator. His ability to frame a message and create demand is impressive, all while developing a smart process that gets results every time.

Randy is also brilliant at creating sales teams with unbeatable results, and would be the one person in the room I'd bet on to win. He reads people, he is a numbers guy, and he is a strategy/process expert. That creates a combination that is both valuable and powerful. Equally impressive is the loyalty and respect he builds with everyone he works with...when you work with or for Randy, you constantly push yourself to do more and better because he inspires it in you. This is a rare gift. He is, without reservation, one of the most dedicated professionals, intuitive negotiators, and business creators in the business.

Nanette Schimpf
VP at Moore Communications Group

Randy and I have worked together for the past six years. He has been instrumental in developing the Business Development Team to achieve the growth goals of DTZ/UGL/Unicco. His guidance and knowledge were critical in helping other departments adapt and adjust to a business model that evolved from a single service line to a full service integrated facilities services provider. Randy is creative in his approach to identifying and meeting customers needs. He has a demonstrated talent for pulling together a team to develop and deliver a plan to meet those needs.

Henry Marc
Senior Director, Global Technical Solutions, FM Americas

While I was at UGL, Randy's leadership was instrumental in exceeding our new business targets in 2010 and 2011. The YOY growth, on record baseline targets, speaks to Randy’s ability to keep his team focused and motivated as well as build credible solutions for clients. He has the innate ability to relate to people in a genuine and relevant manner.

Brandon Orlando
National Director - Account Director, Capital One Network Management at JLL

Hundreds of books and blogs have been written regarding the “conflict” between sales and marketing. Those concepts do not apply for those working with Randy. With Randy as head of sales for a $1B Americas operation and myself as his marketing counterpart- discussions were strategic, collaborative and straightforward. His long-term view, coupled with focus on excellence in execution, were critical factors in our company’s significant organic growth.

George Lohnes
Retired Marketing Executive at Americas

A dynamic senior executive, Randy is a genuine Leader who has earned the respect and admiration, both personally and professionally of anyone who has had the privilege to work with him over his long career. Well respected throughout the Facilities Services industry, Randy has been involved and held leadership roles with numerous groups and associations. I would welcome the opportunity to work with Randy again in the future.

Bill Callahan
Regional Sales Manager

Randy is a strategic business leader, leader of people, and an astute manager of situations. His vision and guidance led to re-engineering BD processes to maximize shared knowledge and technologies, streamline work, and build a higher performing team from on-boarding to closing the deal. Randy builds relationships through knowledge, trust, communication, accessibility, and coaching and developing people. As a result, the business sales and profitability grew tremendously, as did loyalty and retention of customers and the team

Pat Sciarappa
Organizational Development Director at Florida Sterling Council

Randy is by far one of the best strategic business development leaders that I have had the pleasure of working with. Randy had the keen ability to be able to see an entire opportunity globally, and then marshal the resources to make that vision come to reality. Randy always accepted new program idea's and was willing to structure business development offerings that were cutting edge, from these new programs.

Randy is the type of sales force leader that any company could benefit tenfold from having him lead their sales team.

Greg Zifcak
Category Manager - Fleet, Jan San, Equipment and Uniforms at C&W Services (Division of Cushman Wakefield)

Randy is the consummate professional who has uniquely positioned himself with a proven track record operationally and on the business development side of the facility services business.

He is a leader with vision and the know how to make everyone around him successful.

Chuck Restivo
Vice President of Operations, UG2

Chuck Sackett
Facilities Management Consultant

It has been my privilege to work for Randy the past 7 years. Randy’s leadership qualities were essential to the growth and development of the UGL /DTZ Business Development team and produced record breaking results year over year. Randy is an outstanding leader, whose professional /business acumen created a deep seeded sense of loyalty among the team. He created an environment conducive to the achievement of team goals while fostering personal growth and development.

Scott Poore
Regional Sales Director - Compass Group - Eurest Services

Randy is a strategic leader whose vision and ability to mobilize resources transformed our company into a fully integrated facilities management company. His efforts directly resulted in tripling the performance of the sales organization and exceeding sales targets year after year.

I have been fortunate to work with him for 10 years and learn from his unwavering commitment to the continuous improvement of our organization. He has a proactive and collaborative nature and uses those traits to challenge his team and our organization to craft unique solutions to meet the complex needs of our customers. He is a committed mentor to many in the organization and his efforts at identifying and fostering diverse talent are unmatched in our company.

Heidi Anderson-Rhodes
Senior Director at Pristine Environments, Inc.

Customer Testimonials